BILLING & REFUND POLICY

Global Billing & Refund Policy

Last Updated: December 1, 2025

This Billing & Refund Policy applies to all purchases, subscriptions, and transactions made through TrackBranded (“TrackBranded,” “we,” “our,” “us”), operated by Global X MGT LLC.
By purchasing or subscribing to any TrackBranded service, you agree to this policy as well as our Terms of Service and Privacy Policy.

1. Company & Payment Provider Information

TrackBranded uses trusted third-party payment processors to handle all billing:

  • Paddle (Merchant of Record for many regions)

  • Stripe

  • Additional providers where applicable

These processors handle payment authentication, invoicing, taxes, VAT/GST collection, and secure storage of payment details.

We do NOT store or process full credit card numbers.

2. Billing Terms

2.1 Pricing

All prices are listed in USD unless otherwise specified.

2.2 Billing Schedule

You will be charged:

  • At the start of your subscription (initial purchase)

  • Automatically at each renewal cycle (monthly, yearly, or custom plan)

2.3 Failed Payments

If a payment attempt fails:

  • The payment processor may automatically retry the charge

  • Your account may be paused, restricted, or suspended

  • Access is restored immediately once payment succeeds

You remain responsible for settling past-due amounts.

2.4 Taxes (VAT, GST, Digital Service Taxes)

Applicable taxes may be added based on your location.
Paddle/Stripe calculate, collect, and remit taxes in accordance with local law.

3. Free Trials (If Offered)

  • You will not be charged during your free trial period.

  • If you do not cancel before the trial expires, the paid subscription begins automatically.

  • Canceling during the trial ensures you are never charged.

4. 14-Day Withdrawal / Cooling-Off Period (Legal Right)

Applicable for regions with consumer-protection laws (e.g., EU / EEA).

4.1 Your Right

You may withdraw from your purchase within 14 days of purchase or renewal — for any reason.

4.2 How to Withdraw

Email [email protected] or use any “Cancel / Withdraw” option provided.

Your request must be received before the 14-day period expires.

4.3 Refund Processing

If withdrawal is valid:

  • A full refund is issued

  • Refunds are returned to your original payment method

  • Processing time: 5–14 business days (depending on payment provider)

4.4 Loss of Withdrawal Right (Digital Services Rule)

By accessing or using TrackBranded immediately after purchase, you acknowledge that:

  • The service has begun

  • In certain jurisdictions, this may waive the cooling-off right

This requirement is mandated under EU digital-goods regulations.

5. Refund Policy (After Cooling-Off Period)

We aim to be fair, but we must also protect our platform from abuse.

5.1 Refunds ARE Granted For:

  • Accidental duplicate charges

  • Billing errors or technical glitches

  • Platform-wide service outages preventing use

  • Confirmed unauthorized/fraudulent charges

  • Material removal or significant degradation of key features you paid for

5.2 Refunds Are NOT Granted For:

  • Change of mind after cooling-off period

  • Forgetting to cancel before renewal

  • Low usage or inactivity

  • Issues caused by user misconfiguration

  • Violation of our Terms of Service

  • Dissatisfaction with features that are functioning as described

5.3 Annual Plans

Annual subscriptions are billed upfront and are non-refundable after the cooling-off period unless eligible under Section 5.1.

6. Chargebacks & Disputes

To prevent abuse and ensure fairness:

  • You must contact [email protected] to attempt resolution before filing a chargeback.

  • Filing a fraudulent or invalid chargeback may result in:

    • Account suspension

    • Loss of data

    • Collection of outstanding balances through the payment provider

This protects all customers by reducing fraud and misuse of financial systems.

7. Access After Refunds

If a refund (partial or full) is granted, TrackBranded may:

  • Immediately downgrade, pause, or terminate your access

  • Remove premium features or paid plan benefits

  • Delete or limit access to content, analytics, or data associated with the refunded period

Refunds and continued service access cannot coexist.

8. Cancellation Policy (Subscriptions)

You may cancel your subscription at any time.

  • Cancellation becomes effective at the end of your current billing cycle

  • You retain access until that date

  • To avoid renewal, cancel at least 48 hours before the next billing date

Cancellation does not automatically trigger a refund unless eligible under Section 4 or 5.

9. Data Retention After Cancellation or Refund

Upon cancellation or refund:

  • Account data may be retained for 30–90 days for operational, legal, and backup reasons

  • Data is then deleted or anonymized according to our Data Processing Addendum (DPA)

  • You may request early deletion by emailing [email protected]

Backups may persist for a short period but are never used for service recovery after deletion.

10. Defective or Faulty Service Guarantee

If TrackBranded fails to perform its core advertised functions due to a confirmed fault on our side:

  • We will fix or restore the service

  • If a fix is not reasonable or possible, you may receive:

    • A partial refund

    • A full refund

    • Alternative compensation or prorated credit

This aligns with EU and U.S. digital-goods consumer protections.

11. How to Request Refunds, Cancellations, or Withdrawals

Email: [email protected]

Include:

  1. Your account email

  2. Full name

  3. Order/invoice number

  4. Date of charge

  5. Reason for the request (optional but helpful)

We respond within 3 business days.

Refunds are processed within 5–14 business days depending on Paddle/Stripe timelines.

12. Final Authority on Refunds

Outside statutory withdrawal rights, TrackBranded reserves the right to make the final decision on all refund requests.

This protects the integrity of our service and pricing.

13. Transparency & Accountability

TrackBranded commits to:

  • Clear, upfront billing information

  • Easy cancellation process

  • Prominent links to this policy at checkout & account settings

  • Prompt handling of all billing inquiries

  • Full alignment with consumer-protection laws (EU, US, UK, global)

14. Policy Updates

We may update this policy at any time.
The “Last Updated” date will always be shown.

Continued use of TrackBranded after updates constitutes acceptance of the revised policy.

15. Contact Information

For any billing questions or disputes:
📧 [email protected]

For legal or regulatory inquiries:
📧 [email protected]